Privacy Policy

A legal disclaimer

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you rent our campervan, interact with our website, or contact us. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect the following personal information from you when you interact with us:

a. Personal Identification Information

Full Name
Date of Birth
Email Address
Phone Number
Home Address

b. Driver Information

Driver’s License Number
License Expiry Date
Driving History (if required)
Copy of your driver’s license

c. Booking and Payment Information

Dates of Rental
Payment method and transaction details
Deposit payment and refund history

d. Insurance Details

Proof of self-drive insurance
Insurance provider name (e.g. JustKampers)
Insurance policy number

e. Website Usage Data (if applicable)

IP address
Browser type and version
Pages you visit
Date and time of visit
Cookies (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your campervan rental booking
To verify your identity and driver eligibility
To communicate with you before, during, and after your rental
To process payments and handle security deposits
To provide you with updates or support
To ensure the safe and lawful use of our vehicle
To meet legal and insurance requirements
To improve our website and customer service (analytics)

4. Legal Basis for Processing

We process your data based on one or more of the following legal bases:

Contractual necessity – to fulfill our agreement with you
Legal obligation – to comply with relevant laws and regulations
Legitimate interests – to protect our business and property
Consent – for optional services such as marketing (if applicable)

5. How We Share Your Data

We do not sell or rent your data to third parties. We may share your data with:

Insurance providers to verify coverage
Payment processors (e.g. Stripe, PayPal) to handle transactions
Law enforcement or authorities if required by law
Website hosts or IT service providers who help operate our site securely

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Cookies and Tracking

If you use our website, we may use cookies to:

Improve site functionality
Remember your preferences
Analyze website usage (Google Analytics or similar)

You can disable cookies in your browser settings, but some features of the site may not function properly.

7. Data Storage and Security

We take appropriate technical and organizational measures to protect your data, including:

Secure servers and encrypted databases
Limited access to personal data
Password protection and two-factor authentication where possible

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete information
Request deletion of your data (subject to legal limitations)
Object to or restrict our processing of your data
Withdraw consent (where applicable)
File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at nadia.tahari@gmail.com

9. Children’s Privacy

We do not knowingly collect or process data from individuals under 18 years of age. All renters and drivers must be at least 25 years old.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal, technical, or business developments. The most current version will always be posted on our website with the effective date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

[Nadia Tahari
Email: nadia.tahari@gmail.com
Phone:07804664962